Managing Resistance To Change: Seven Techniques You Can Start Using Today

This post is inspired by some of the lessons we learned during our 3-day course and I hope you gain as much value from it as I have because change isn’t easy. Whether your next, or current, change effort is in the form of a project or an organizational transformation, leaders should arm themselves with the proper techniques to help their employees or customers adopt, utilize, and become proficient with the change.

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The Difference Between QA & QC

I like to think of quality assurance like safety in a factory. A factory may have a “safety officer” who’s in charge of the overall program, but safety is everyone’s responsibility. It’s not the job of the safety officer to make sure you’re not misusing any equipment; the safety officer is charged with teaching practices about safety and creating a culture of safe practices. This is because the safety officer can’t be everywhere at once. Instead, it’s everyone’s responsibility to enforce safety and call out violations when they see them. It’s not to punish or harass, but to save lives and save the company from liability.

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Top Secret! Successful Program Management In Government

Just over a third of government agencies report that they “fully understand the value of project management” (PMI, 2015) and this case study examines three Federal Agencies to demonstrate what “successful Organizational Project Management (OPM) looks like in government”

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Ditch “The Three Questions” And Adopt The Agile Mindset Already

The chaos and dust from the change has settled and things are normalizing a bit. However, each team has their own unique way of doing things and, from the outside, managers may be holding onto their “command and control” mindset. Shouldn’t a process, like the daily scrum, be repeatable and look the same for all teams? Perhaps their mentality is that Scrum is a “methodology” and it should be strictly adhered to vs. a light weight framework in the “Agile toolbox?”

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Six Elements Of An Effective Strategy

Back to Basics: The Six Elements Of An Effective Strategy Developing a strategy ready for execution is one of the most difficult tasks facing organizations. Global commerce is no longer reserved for the “titans of industry.” Small to medium sized enterprises are now operating in the global economy and other than resource constraints, the playing […]

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Agile Leaders Understand Customer Service And Culture

Transforming A Culture Is No Easy Task Developing a strategic plan to promote internal and external customer service is no easy task. The role of organizational culture, the forces effecting the culture, understanding who the internal and external customers are, and identifying the key objectives required for effective customer service will help an organization meet […]

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