Quality Is Anti-Fragile

Beauty In the Anti-Fragile. So what approach should we take to software development? Should we design something that’s large and complex but liable to break whenever a code commit is pushed? When there’s a tight schedule, should we spend our effort designing something beautiful to the eye but doesn’t serve our purposes? No, we shouldn’t.

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Top Secret! Successful Program Management In Government

Just over a third of government agencies report that they “fully understand the value of project management” (PMI, 2015) and this case study examines three Federal Agencies to demonstrate what “successful Organizational Project Management (OPM) looks like in government”

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The People And Process Balancing Act

Processes should come first but they should not be valued in the same way we value our people and interactions. It’s easy for managers to regard processes as instruments for control. Some managers finely craft their business processes. They labor over them and build complex systems for the organization. But only effective processes facilitate people. Not complex ones. If you require a practical rule of me, I recommend you murder your darlings. 

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Agile Leaders Understand Customer Service And Culture

Transforming A Culture Is No Easy Task Developing a strategic plan to promote internal and external customer service is no easy task. The role of organizational culture, the forces effecting the culture, understanding who the internal and external customers are, and identifying the key objectives required for effective customer service will help an organization meet […]

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